Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the country, with free shipping on orders over a certain threshold. Delivery typically takes 3 to 7 business days depending on your location and the size of the items ordered.
Can I return or exchange an item if it doesn't fit my space?
Yes, we accept returns within 30 days of purchase for most items, provided they are in their original packaging and condition. Please note that some oversized furniture or custom-made pieces may be subject to a restocking fee.
Do you offer assembly services for furniture?
While our furniture is designed for easy DIY assembly with included instructions, we do partner with local assembly services in select urban areas. Check the 'Assembly' option at checkout for availability.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and flexible financing through buy-now-pay-later providers.
How do I care for my Bouclair fabrics and textiles?
Each product comes with a specific care label. Generally, we recommend spot cleaning for decorative pillows and professional cleaning for larger upholstered items to maintain their texture and color.